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HELP

Have questions? Find answers to some common inquiries below to help you understand more about our event services, floral rentals, and event design offerings.

Common Questions

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Do you travel to provide decor?

We offer decor at most locations.  Travel incurs a fee, but we are happy to beautify your event wherever you find your dream venue.

Do you offer payment plans?

A nonrefundable retainer is due to secure your event on our calendar and our flexible payment options will ensure that the planning process is stress free and all fees are paid on time.

Can I choose the decor I want?

We often tell our clients "it's YOUR day, YOUR way!"  By all means we will make sure to design an event that is reflective of your vision and that meets our design minimum.  Don't have an idea for your event, no problem!  We do our best work when we have creative freedom.  

What is a design minimum?

In order to protect the face of our brand and produce events reflective of our standard, we have a minimum, not just on budget, but also decor items.  These items are standard to our events ensuring that we design a beautiful event each time.

What is the best way to inquire about an event?

If you already know the details of your event, please use the jotform linked to our socials to reach us.  It allows us to have all of your information available to provide a quote for your event.  Quotes are sent via email, typically within 48 hours.  

What if I don't have social media?

If you don't have social media please submit the contact form on our site and someone will reach out to you via email with the link to gather details.

Let us design a custom event just for you!

Policies

Celebratory events require a 33% payment of the full event amount. This fee is a nonrefundable retainer that secures your event on our calendar.   The remaining balance will be divided into equal monthly payments with the final payment due 15 days before the event.  

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Weddings require a $1000 flat rate nonrefundable retainer. The remaining balance will be divided into monthly payments with the final lump sum payment due 45 days before the wedding date.

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In the event of cancellations, any and all payments received will be forfeited.  The client reserves the right to transfer any unused portions to another event within one year.  Approval contingent upon availability.  If the event is of a different sort, colors, and or theme, the client may be responsible for additional fees.

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In no way can the contracted amount be reduced once the estimate has been approved.  Cancellations made 60 days before any event will result in payment of full invoice amount.  

queenofcustom803@gmail.com

Santee, South Carolina

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